Consumer goods warranty
New equipment is covered by a 3-year conformity warranty, above the 2 years required by law. Used and refurbished equipment is covered for 1 to 2 years, as stated on each item's page and on the sales document. For consumables there is no specified warranty period: they are considered covered for their shelf life and up to a consumption of no more than 20%.
How to make a warranty claim
If the product purchased shows a defect or fault, you must notify MOBILETEK Customer Support, stating the order number and a description of the fault.
The cost of returning items within the warranty period is the Customer's responsibility, except where the defect or malfunction is reported within the first 14 days after purchase, and in that case MOBILETEK bears the return costs. The cost of sending the repaired or replaced product from MOBILETEK to the Customer within the warranty period is borne by MOBILETEK.
Technical inspection
Once we receive the item, we carry out a technical inspection and, if the lack of conformity is confirmed, the item is replaced. In that case we replace the item and send it back to your address at no additional cost.
If the technical inspection detects signs of misuse or any problem that may have caused the malfunction (a drop, moisture and the like), we will contact you to ask whether you want the device repaired, sending it to the brand's technical service.
Outside the warranty period
For items outside the warranty period, MOBILETEK also offers technical support: you may report and send faulty or defective items to Customer Support. The parts are examined by MOBILETEK's After-Sales Service, which issues a technical opinion and the corresponding repair quote. The repair only begins once the Customer accepts the quote.
This is a courtesy translation. Contractual information is drawn up in Portuguese, and the Portuguese version prevails in the event of any discrepancy.