Returns and exchanges

Cancelling an order

The Customer may cancel the order at any time up to delivery, with the right to a refund of all amounts paid. After receiving the order, they may exercise the right of withdrawal under the legally established terms set out below.

Failure to pay for the order within 10 (ten) days of the date it was placed results in its automatic cancellation.

Right of withdrawal: 14 days

For distance purchases, made online and received at an address through a carrier, Portuguese law grants the consumer a period of 14 days, commonly known as the cooling-off period, from taking physical possession of the goods, during which the items may be returned without needing to give a reason.

To do so, simply tell us, by email to info@mobiletek.pt, by telephone, or in store: a clear statement that you wish to return the item is enough, and you need not fill in any form or wait for authorisation. You then have 14 days to send the item to us. Return postage is at your expense, as stated here before you buy.

Conditions for accepting returns and exchanges

Although returns and exchanges are accepted within the first 14 days for distance purchases, returned goods are only accepted if they strictly meet the following conditions:

• •You may handle the item as you would in a shop, to see what it is and whether it works. If use goes beyond that and reduces its value, we deduct that loss from the refund, and we explain the calculation to you — but the return is accepted all the same.
• •Return the item with the packaging, manuals and accessories it came with. An opened box does not prevent the return.
• •The corresponding invoice must accompany the returned item.
• •In the case of standard and tempered glass screen protectors, these must not be detached from the protective labels, the ones covering the side that adheres to the screen, for an exchange or return to be possible.

Refund method

If any of these points is breached, we cannot accept the return or the exchange.

The refund is made by the same means you paid with — card, MB WAY or Multibanco — within 14 days of you telling us you want to return the item. If you would rather be refunded by bank transfer, tell us and give us the IBAN. We may wait until we receive the item back, or until you show us you have sent it, whichever comes first. The refund covers what you paid for the item and any delivery charge we made.

For purchases made in the physical store, refunds can only be issued as a credit note. That credit note may be redeemed, in part or in full, against new purchases at MOBILETEK, in the physical store only, once it has been assigned to the Customer's account. The credit note is valid for 1 year.

Starting a return or exchange

To start a return or exchange, simply come to the MOBILETEK store with the item and its invoice. For online sales, contact us by email or telephone with the order number and the reason. You will then receive authorisation and confirmation by email, and should send the item by carrier to the address given. Once the item is confirmed to be in conformity, the amount is refunded; return postage is at the consumer's expense.